LuckyStart Privacy Policy

At LuckyStart, we understand that your personal information matters to you, and we are committed to protecting it with the highest standards of care. This Privacy Policy explains how we collect, use, store and share your data when you visit luckystart.com or use any of our services. By registering an account with LuckyStart Casino, you confirm that you have read and understood this policy and agree to the practices described below.

Who We Are

LuckyStart is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000002, and we are the data controller responsible for your personal information when you play at lucky start casino.

Information We Collect

When you register with us or continue using our services, we collect several categories of personal data. We do this to verify your identity, process your transactions and provide you with a safe gaming environment.

• We collect registration details such as your name, date of birth, address, email address and phone number.
• We collect identity verification documents, including a government-issued photo ID, proof of address and proof of ownership of your payment method, as required by our verification partner Noda.
• We collect financial information related to your deposits and withdrawals, including payment method details and transaction history.
• We track your gaming activity, including bets placed, games played, session duration and loyalty points earned through the Lucky LadyBug Loyalty Club.
• We record technical data such as your IP address, device type, browser information and geolocation data, which we use to enforce our restricted countries policy.
• We may record telephone calls made during the withdrawal verification process, as described in our Terms and Conditions.

How We Use Your Information

Our use of your data is always tied to a legitimate purpose connected to operating LuckyStart responsibly and securely. We use your information to:

• Verify your identity and age before allowing real-money play.
• Process deposits and withdrawals, including monitoring daily, weekly and monthly withdrawal limits.
• Prevent fraud, money laundering and multiple-account creation, since we allow only one account per person, household, IP address and device.
• Communicate with you about your account, bonuses, promotions and customer support requests.
• Administer our Welcome Package, reload bonuses, cashback and VIP programme benefits.
• Comply with our legal and regulatory obligations under the Tobique Gaming Commission.
• Improve our games, platform performance and overall player experience at LuckyStart.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide you with our gaming services; legal obligation, to meet anti-money laundering and licensing requirements; legitimate interest, to prevent fraud and improve our services; and, where applicable, your consent, for example when we send you marketing communications. You may withdraw your consent for marketing at any time by contacting our support team.

Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties who help us operate LuckyStart, including:

• Payment processors such as CryptoProcessing, CoinsPaid, Tronabriz Limited and other payment service providers used to process your deposits and withdrawals.
• Identity verification providers, including Noda, who confirm your identity and documents.
• Our alternative dispute resolution provider, EGIS, in the event of an unresolved complaint.
• Regulatory authorities, including the Tobique Gaming Commission, where required by law.
• Game providers and platform vendors who require certain account or activity data to deliver games and promotions.
• Law enforcement agencies, where we are legally obliged to disclose information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate luckystart.com, remember your preferences and analyse how players use our site. Cookies also help us detect suspicious activity and apply our restricted countries and VPN policies. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by our licensing obligations and applicable anti-money laundering regulations. Identity documents, transaction records and communication logs are generally retained for several years following account closure, after which we securely delete or anonymise the data unless a longer retention period is legally required.

International Data Transfers

As our casino operates internationally and serves players across Australia, New Zealand, Canada, Germany and Italy, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where Novatrix SRL is registered. We take appropriate steps to ensure that any such transfer is protected by suitable safeguards.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal retention obligations.
• The right to object to or restrict certain processing activities.
• The right to data portability, where technically feasible.
• The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable data protection law.

Security Measures

We take the security of your personal and financial information seriously. We use industry-standard encryption, secure servers and access controls to protect your data from unauthorised access, loss or misuse. Despite our best efforts, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account, such as using a strong password and not sharing your login details.

Restricted Jurisdictions and VPN Use

We rely on collected technical data, including your IP address and geolocation, to enforce our list of restricted countries and to prevent access from jurisdictions where real-money play is prohibited. The use of VPNs or other tools to bypass these geographic restrictions is strictly prohibited and may result in account suspension and forfeiture of winnings, as outlined in our Terms and Conditions.

Children's Privacy

Our services are intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will delete any such information if we become aware of it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of LuckyStart after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected]. Our customer support team is available 24/7 via live chat and email to assist with any privacy-related concerns.